Pendo In-App Alert

Pendo In-App Alert Example

Project Summary

An example of an alert that automatically pops up on a specific screen to let users know there’s an issue with this part of the application. Alerts can be highly specific, showing only to specific users, at specific locations within the application, and for a set number of times or on specific actions.

These alerts are vital in helping to reduce calls to the service desk and notifying application users when there is an issue. On the left is the application, and attached to it is the alert that automatically pops up and lets users know the details about the issue.

The creation and approval process of an application alert typically occurs within hours rather than days. We can deploy alerts without special coding, stage them, and display them easily with minimal overhead.

Project Details

Client: DaVita

Date: June 2025

Tools

This screenshot has been heavily redacted to conceal the application interface and the content of the alert.

This is an alert that pops up for a specific area of the application that is experiencing issues. When an issue occurs, product owners have a process to request an urgent alert in the application. My team sets these alerts up and gets approval to show them from various groups.