Office Ergonomics Course

Project Overview

The task of this project was to give DaVita teammates a way to work more comfortably and feel better at the end of their day. There was no previous training for teammates in the office, only in clinics.

I worked with the teammate safety department which I had previously partnered with for a short teammate safety video using Toonly.

Project Information

What I Started With

60+ Minutes To Train*

44 Text-Heavy Slides

PowerPoint Deck


I was given a large PowerPoint deck that several teammates had worked on and provided feedback on. It needed a lot of consultation to make something that teammates could understand, act on, and actually find useful in their day-to-day.

* Time estimates are based on instructor-led training from other similar training.

How It Turned Out

21-Minute eLearning Course

4 Well-Organized, Short Modules + Performance Support

Self-Paced eLearning Course


This was like changing a pumpkin into a Ferrari. Ergonomics isn't exciting or sexy, but with relevant examples, humor, and a bit of magic, the content turned into a self-paced masterpiece.

The final course also provides a branching section so teammates can choose their working conditions rather than learning about them all.

Tools Used

Good Ol' Creativity

Microsoft Office Logo

Microsoft Word

Articulate 360 Logo

Storyline 360

Adobe Illustrator Logo

Adobe Illustrator

The Process To Build The Course


With a text-heavy and long PowerPoint, it was time to talk with the subject matter expert and analyze all the content. This wasn't a case where performance consulting came in handy, but rather a performance-based training strategy. That always helps take the conversation away from content and move it towards performance.

That means the training is focused on what teammates need to do after taking the training. Obviously that's to work ergonomically, right? Unfortunately, it's not that simple. You could say tons of information needs to be known to work ergonomically. So, the focus of the conversation here is to look at what teammates actually need to do to work ergonomically.

Providing the right frame of mind helped me work through the content to get to the most critical points, and work with the subject matter expert better to cut the content down to a manageable amount.

Before even reviewing the content to create the ideal objectives, I asked lots of questions. Every project starts with lots of questions and helps focus the content on essentials only. Most of my questions begin with the typical who, what, where, when, why, and how.

Gathering the correct information and asking the right questions from the beginning helps the design process be more successful. In the end, the training was a huge success in performing actionable information to teammates that helped them understand relevant ergonomic information for their specific work environment.


With a text-heavy and long PowerPoint in hand, it was time to talk with the subject matter expert and analyze all the content.


After the storyboard is fully approved, it's finally time to move into the development process. This is a small part of the project because the majority of the time was spent designing and getting everything right.

The beauty of planning well for a project means less rework, more eyes on the work from the start, and once I hit the development process it's quick going. This entire process can typically (unless other things are going on) be finished before legal, compliance, and privacy are finished reviewing which in my situation is typically 10 days.

I record a lot of my own audio, so that's where I start the development process.

Recording Audio

Whenever I need to record audio for a course, I pull out my little recording studio that I previously wrote about. The results end up being crisp high-quality audio that people seem to enjoy. I don't enjoy editing my own voice, but since nobody else has an issue with it, I got over that hangup.

Here's what my home office recording studio looks like:

Creating In Storyline

Having spent a lot of time in the analysis and design phase makes this part go smoothly. I have a well-thought-through plan which makes it easy to gather the right visuals, figure out the animations, and make it all come together with the audio I recorded.

Here are a few screenshots (without proprietary or private information) of what the course ended up looking like. Pretty slick and an effective way for teammates to learn proper office ergonomics.

Select any image to see a large version with description.

Final Review

The course is nearly done at this point, it's all up to a few final reviews that focus on the visuals only. All other parts of the course were previously reviewed along the many steps of the process.

All final course reviews were done in Articulate Review. There typically isn't much feedback at this point since it has been through so many review states prior to this point.

So, it's time to move the course on to the implementation state to get things live.


In my current role, this step relies on several different groups. The course goes through final QA for functionality and grammar review to make sure it works and follows all brand guidelines. QA occurs in a staging environment before it's live for all teammates.

Once all changes are made from QA, the course can be made live or held for a specific date. This one went straight to going live so it can be assigned to the correct teammates.


A standard feedback form is collected at the end of every course built in my department. It's a relatively rudimentary survey that gathers basic data, but it does help guide further improvements in content. It's not nearly data-driven enough for my taste, though.

For this particular course, it did not have a pilot group, but for some training, there are stages that allow us to iterate and revise as needed as the system and training are released to progressively larger audiences.

After feedback has been gathered, we're provided with a visual representation of the feedback from the training. That includes open-ended feedback (which gets pretty goofy sometimes) and an NPS survey which is admittedly an extremely poor way to rate training. It's what we have for now but it leaves room for continuous improvement which is something I live by every day.

The Process Steps

    Short Video Sample Of Course

    This course was nominated by members of my direct team to be shared on a team meeting section called "Super Cool Content." I shared the course with the rest of my teammates and it's linked on the Super Cool Content section of the team website.

    Play Video

    Teammate Praise

    This course was nominated by members of my direct team to be shared on a team meeting section called "Super Cool Content." I shared the course with the rest of my teammates and it's linked on the Super Cool Content section of the team website.

    What I'm Most Proud Of

    The humor. It's a slick course that organized and streamlined the content, but the humor is my highlight. I put several jokes scattered throughout the course and most of them remained in. I was anticipating most if not all of them would get cut out in the review process by the subject matter experts, business partners, or the legal, compliance, and privacy (LCP) review. Only one joke got cut and the rest of them remained. One reviewer wanted to cut a joke but the subject matter experts overruled that request and it remains in the course. It's my favorite joke, the Ted Lasso joke with my Roy Kent imitation (my favorite character).

    I love writing humor into my scripts to liven up content and add a bit of humanity into otherwise potentially dry content. I think overall the content turned out not too dry at all. The visuals really helped bring it to life and explain how to work ergonomically in visuals, the way it makes the most sense for something in the physical world.

    I'm also pretty proud that this course is a bit out of my typical wheelhouse. My work mostly consists of technical training involving almost entirely software and how to use it. This had no software component aside from the computer shortcuts. So, I didn't have a lot of visuals to start with. I couldn't just assume the person taking the course was sitting next to me at my computer.